Our returns policy is 30 days. Unfortunately after this period has expired we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require your receipt or proof of purchase.
There are certain situations where only partial refunds are granted i.e:
– Any item not in its original condition
– Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your return. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.
Exchanges
We will only replace items if they are defective or damaged (not due to mis-use).
Applying for a return/exchange
To initiate a return/exchange, please contact us on chris@kerbit.co.uk
You should return the item by the most cost-effective trackable method such as Hermes, and provide us with tracking details. You will be responsible for paying for your own shipping costs for returning your item.
In the event that your refund/exchange is approved, your shipping costs will be refunded.